Warrant Acclimation and Returns

25783102946_5769d96bcf_mOur Product Return Policy

Fintastic offers a 30 Day Return Policy for all Dry Goods purchases as follows:

All custom orders, special orders, or items cut by a customer or to a customers specifications cannot be returned.

All special order layaway deposits are non refundable.

The product must be unused and in its original packaging.

The product must be able to be resold as new. Damaged packaging cannot be accepted.

All refunds only with a valid Sales Receipt. Cash and Debit Card purchases will be refunded in cash. Check refunds available in cash 2 weeks after purchase. Credit Card purchases will be refunded to the Credit Card used for the purchase.

A 50% Store Credit will be issued without a valid receipt for resalable products.

We cannot accept returns for any purchases of plants, corals, invertebrates and fish.

We reserve the right to offer a 30% Store Credit for live returns solely based on the discretion of Fintastic management.

All live return credits will be issued only after survival of a one week (7 day) quarantine period. Fintastic assumes no liability for lost animals during this time.

Our Customer Service Goalsfin

♦ TO GREET ALL VISITORS TO OUR STORE WITH A WARM, FRIENDLY SMILE

♦ TO PROVIDE PROMPT SERVICE TO EVERY CUSTOMER

♦ TO OFFER THE BEST SELECTION AND THE HIGHEST QUALITY PRODUCTS

♦ TO CONFIDENTLY OFFER OPTIONS, SOLUTIONS, AND KNOWLEDGE

♦ TO FOLLOW UP AND FOLLOW THROUGH TO OUR COMMITMENTS

♦ TO OPENLY RECEIVE CUSTOMER CONCERNS AND IDENTIFY SATISFACTORY SOLUTIONS

♦ TO MAITAIN A POSITIVE ATTITUDE AND APPEARANCE

♦ TO OFFER ENCOURAGEMET TO ALL AQUATIC HOBBYISTS

Acclimation Guidelines

To minimize stress on your new arrivals and to ensure their long-term success, the acclimation procedure listed below must be followed for all fish, invertebrates and live corals. Please note that following this procedure is mandatory to qualify for our livestock warranty. Be sure to read this entire procedure – including the Im- portant Facts – before beginning the acclimation process.

Acclimation Procedure

1. Turn off aquarium lights.

2. Float the sealed bag in the aquarium for 15 minutes Never open the shipping bag at this time. This step allows the water in the shipping bag to adjust slowly to the temperature in the aquarium, while main- taining a high level of dissolved oxygen.

3. After floating the sealed shipping bag for 15 minutes, cut open the bag and roll the top edge of the bag down one inch to create an air pocket within the lip of the bag. This will enable the bag to float on the surface of the water For heavy pieces of live coral that will submerge the shipping bag, place the bag containing the coral in a plastic bowl or specimen container.

4. Add 1/2 cup of aquarium water to the shipping bag.

5. Repeat step 4 every four minutes until the shipping bag is full.

6. Lift the shipping bag from the aquarium and discard half the water from the bag.

7. Float the shipping bag in the aquarium again and proceed to add 1/2 cup of aquarium water to the shipping bag every four minutes until the bag is full.

8. Remove aquatic life from the shipping bag and release into the aquarium.

9. Remove the filled shipping bag from the aquarium and discard the water. Never release shipping water directly into the aquarium.

Important Facts

• Be patient – never rush the acclimation procedure. The total acclimation time for your new arri- val should take no longer than one hour.

• Always follow the acclimation procedure even if your new arrival appears to be dead. Some fish and invertebrates can appear as though they are dead when they arrive and will usually revive when the above procedure is followed correctly.

• Never place an air stone into the shipping bag when acclimating your new arrival. This will in- crease the pH of the shipping water too quickly and expose your new arrival to lethal ammonia.

• Keep aquarium lights off for at least four hours after the new arrival is introduced into the aquarium.

• Most invertebrates and marine plants are more sensitive than fish to salinity changes. It is imperative to acclimate invertebrates to a specific gravity of 1.023-1.025 or severe stress or trauma may result.

• Sponges, clams, scallops, and gorgonians should never be directly exposed to air. Follow the acclimation procedure, but instead of remov- ing the specimen out of the shipping bag, sub- merge the bag underwater in the aquarium and remove the marine life from the bag. Seal off the shipping bag underwater by twisting the opening, and remove it from the aquarium. Discard both the shipping bag and the enclosed water. A tiny amount of the diluted shipping water will escape into the aquarium. Don’t be alarmed; this will have no adverse affect on the tank inhabitants.

• In some instances, your new tank mate will be chased and harassed by one or all of your existing tank mates. Solution 1: A plastic spaghetti strainer (found at your local discount store) can be used to contain a tank bully within the aquar- ium for several hours until the new arrival adjusts to its surroundings. Just float the perforated plas- tic basket in the aquarium. Net the tank bully and place in the floating basket for approximately four hours while the new arrival adjusts to your aquar- ium. Never place the new arrival in this basket; the new specimen must get familiar with your aquarium. By placing the tank bully in a perfo- rated basket, you’ll reduce the stress on your newest tank mate. Solution 2: A tank divider can be purchased at Fintastic and cut down to the width of your aquarium. This divider may be used to section off a small portion of the aquarium to separate territorial or aggressive fish from the newest tank mate. After the new addition adjusts to the unfamiliar environment, the divider can be removed

Coral Information

Some live corals produce excess slime when shipped. After the acclimation procedure is followed, hold the coral by the rock or skele- tal base and shake the coral in the shipping bag before placing into the aquarium. To avoid damage, please remember never to touch the “fleshy” part of a live coral. Many species of coral will not open for several days after introduction into their new home. Please allow several days for the coral to adapt to the new conditions in the aquarium. You may need to move the coral within the tank for the first several weeks to determine its’ best location. Good polyp extension will indicate a suitable location.

Our Livestock Warranty

As a courtesy to our customers, FINTASTIC offers a replacement guarantee for all Freshwater and Saltwater fish purchases. All fish return claims must be accompanied by the dead fish, in its own bag or container of water, a separate sample of your tank water and the sales receipt.

Freshwater: We offer a 100% replacement on any fish that dies within 24 hours after purchase, providing that the customer’s water sample tests out within normal parameters. If the fish dies within 7 days after purchase, the fish will be replaced at 50% off the actual net retail price paid. Limit 1 replacement only. We do not offer a warranty on feeder fish.

Saltwater: We offer a 50% replacement on any fish that dies within the first three days after purchase, provided that the customer’s water sample tests out within normal parameters. We do not offer warranty on corals or invertebrates.

Shark eggs are subject to the same warranty as all fish. Limit 1 replacement only.

FINTASTIC will not be obligated to buy back or refund money on any fish under any circumstances nor can offer a warranty against aggression.

ONE MORE THING

Visit our Website for helpful advice and articles related to the aquatics hobby under “Articles”.

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We welcome your feedback. If you’re not satisfied with the products or service you receive from our store. Please ask to speak to a manager so that we can ad- dress your needs and continue to improve.

 

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